Refund & Return Policy

Return window

Once ordering is activated, a return request may be submitted within 30 days after delivery. Because dietary supplements are ingestible goods, a non-defective item must be unopened, unused, in its original sealed packaging, and in resalable condition to qualify unless applicable law provides otherwise.

Damaged, defective, or incorrect items

Inspect the shipment promptly. Contact NUTRAYLA within 7 days after delivery if an item is damaged, defective, incorrect, or missing. Include the order number and clear photographs of the item, packaging, and shipping label so the issue can be reviewed.

Before sending a return

A return authorization and the correct return address must be issued before anything is mailed. Do not return an item to the address printed on the parcel or product unless NUTRAYLA specifically confirms that address. Unauthorized returns may be delayed or refused where permitted by law.

Return shipping and exclusions

• For a change-of-mind return, the customer is responsible for return shipping and original shipping charges are not refundable.
• NUTRAYLA covers reasonable return or replacement costs when NUTRAYLA shipped an incorrect item or the product arrived damaged or defective.
• Opened ingestible products, gift cards, final-sale items clearly identified before purchase, and items damaged after delivery are not returnable except where required by law.

Refund timing

Approved refunds are sent to the original payment method after the returned item is received and inspected, or after a documented shipping issue is approved. Banks and payment providers may take additional time to post the credit.

If an order cannot be shipped within the promised time, NUTRAYLA will request consent to a delay or provide the cancellation and refund rights required by applicable law.

Cancellations and contact

A cancellation request can be submitted before shipment, but cancellation is not guaranteed once fulfillment begins. Start every return, damage, cancellation, or refund request through the Contact page and include the Shopify order number.